Responsible gambling

We are committed to providing our players with a safe and enjoyable gaming experience. We understand that problem gambling can affect anyone, regardless of age or background. That's why we have implemented various tools and measures to help you manage your play responsibly.

Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits in the "Responsible Gaming" section of our website. This will prevent you from exceeding the amount you've specified for each time period. Please note that these limits only apply to deposits made through Fiz Casino and do not affect your overall spending.

Cool-Off Periods

If you feel like you need a break from gaming, you can request a temporary "cool-off" period of 24 hours, 48 hours, or up to six months. During this time, we will block access to all casino games and marketing communications. To initiate a cool-off period, please contact our customer support team.

Self-Exclusion

For more severe cases of problem gambling, you can choose to self-exclude yourself from Fiz Casino for an indefinite or temporary period (six months). We recommend that you take this option if you feel unable to control your gaming habits. Self-exclusion will block all access to the casino website and games.

External Support Organizations

We understand that seeking help may be a crucial step in overcoming problem gambling. That's why we provide links to external support organizations on our Responsible Gaming page, including:

• GamCare
• Gambling Therapy
• BeGambleAware

These resources offer confidential advice, counseling services, and support groups for individuals struggling with addiction.

Recognizing Problem Gaming

Identifying the signs of problem gaming is crucial in seeking help. Ask yourself these questions:

• Do I spend more money on gaming than I can afford?
• Am I spending increasing amounts of time playing games?
• Am I feeling anxious or irritable when unable to play?
• Have I tried to control my gaming habits but find it difficult?

If you've answered "yes" to any of these questions, we encourage you to seek help from our customer support team or one of the external organizations listed above.

Frequently Asked Questions

• Q: Will self-exclusion affect my existing bonuses and rewards?
  A: Yes, all accounts placed on self-exclusion will forfeit their current bonuses and be excluded from participating in promotions.
• Q: How can I change my deposit limits?
  A: You can adjust your deposit limits at any time by visiting the "Responsible Gaming" section of our website.